Free shipping on orders over €50Made in MontpellierExpress production available as an option
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Frequently asked questions

A little clarity, before you create.

Your file, order and lead times: find the answer before getting started.

Create my stickers

9 answer(s)

Orders & payment

03
How do I place an order?
Select your product, configure your sticker (size, quantity, file), add it to the cart and follow the secure checkout steps.
Which payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard), Apple Pay, Google Pay and bank transfers for trade orders.
Can I change or cancel my order?
You can cancel your order within 2 hours of confirmation. After that, production has started and cancellation is no longer possible.

Files & printing

03
What are the technical specifications for my files?
Vector PDF, AI, EPS or SVG files preferred. For raster images: 300 dpi minimum, PNG or TIFF. Leave a 3 mm safety margin around the final size.
Can I see a preview before printing?
Yes, our configurator generates a real-time preview. For trade orders, a free proof (BAT) is sent for approval before printing.
Will the colours match my screen exactly?
We work in CMYK for maximum fidelity. Slight variations can occur depending on the monitor. Feel free to request a physical proof for critical projects.

Delivery & returns

03
What are the delivery times?
Standard: 3 to 5 working days. Express: 24 working hours, as an option. Production starts after proof approval; carrier delivery time is additional. Delivery methods and charges are shown at checkout.
Do you ship internationally?
Yes, we deliver throughout Europe. Lead times and rates vary by destination.
What if my order arrives damaged?
Take photos on receipt and contact us within 48 hours. We will replace the order or issue a full refund.

Express in 24 working hours

Optional production after proof approval. Delivery time is additional.

Free digital proof

Approve your proof before printing.

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